Responsible Gaming at tiger365

1 Age Restriction & Eligibility

tiger365 implements a Know Your Customer (KYC) process that includes mandatory age verification before a player's first withdrawal can be processed. Players may be asked to provide a copy of their National ID card, passport, or another government-issued document confirming their date of birth. Accounts where age verification cannot be completed will be restricted pending resolution.

If you are a parent or guardian and you believe a minor in your household may have accessed tiger365, please contact our support team immediately at support@tiger365. We will investigate promptly and take appropriate action, which may include account closure and return of any funds deposited by the minor.

Protecting Minors in Your Household

We strongly recommend the following measures if minors share a device or internet connection with you:

• Always log out of your tiger365 account when you are not actively using it.
• Never save your password in a shared browser profile or device.
• Consider using parental-control or content-filtering software to restrict access to gambling websites on shared devices.
• Keep payment method credentials (bKash PIN, Nagad PIN, bank card details) private and inaccessible to minors.

2 Recognising Problem Gambling

Gambling is designed to be a form of entertainment. For the vast majority of players, it remains exactly that — a fun way to enjoy cricket betting, casino games, or fishing games in their leisure time. However, for some individuals, gambling can develop into a compulsive behaviour that causes harm to their finances, relationships, and mental health.

tiger365 encourages every player to periodically reflect on their gambling habits. The following signs may indicate that gambling is becoming a problem:

A Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, we encourage you to use one of the player tools described in the sections below, or contact our support team for guidance:

• Have I ever deposited more than I could afford to lose in a single session?
• Have I ever felt the need to gamble with increasing amounts of money to get the same feeling of excitement?
• Has gambling ever caused arguments or tension with my family or partner?
• Have I ever missed work or an important commitment because I was gambling?
• Do I feel a compulsion to return to gambling as soon as possible after a losing session?

3 Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling within budget. tiger365 allows you to set a hard cap on the total amount you can deposit over a defined period. Once that cap is reached, further deposits via bKash, Nagad, Rocket, Upay, or any other payment method will be declined automatically until the period resets.

How to Set a Deposit Limit

If you experience any difficulty setting a deposit limit, contact our support team at support@tiger365 and an agent will apply the limit directly to your account.

4 Time-Out Feature

A time-out is a short-term break from tiger365 that allows you to step away from gambling without permanently closing your account. It is designed for players who feel they need a temporary pause to reassess their gaming habits or simply to rest.

Available Time-Out Durations

• 24-Hour Time-Out: Your account is locked for one full day from the moment of activation. Ideal for taking a break after a losing session.
• 7-Day Time-Out: A one-week pause. No login, no deposits, no bets. Your account data and balance are preserved.
• 30-Day Time-Out: A one-month break. During this period you will not receive any promotional emails or bonus notifications from tiger365.

What Happens During a Time-Out

While your time-out is active:

• You cannot log in to your tiger365 account from any device or browser.
• Any pending deposits via bKash, Nagad, Rocket, or Upay will be declined automatically.
• You cannot place bets on cricket, BPL matches, slots, fishing games, or any other tiger365 product.
• Your account balance is safe and will be available to you once the time-out period expires.
• All scheduled promotional communications are paused for the duration of the time-out.

5 Self-Exclusion

Self-exclusion is a formal, longer-term measure for players who believe their gambling has become or is becoming problematic. By self-excluding, you request that tiger365 close your account and prevent you from reopening it for a defined minimum period. This is a serious and binding commitment designed to give you a genuine break from gambling.

Self-Exclusion Periods

What Happens When You Self-Exclude

• Your account is closed immediately upon confirmation of the self-exclusion request.
• Any remaining balance in your account at the time of self-exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or Upay), subject to identity verification.
• All marketing and promotional communications from tiger365 to your registered email address and phone number will cease immediately.
• tiger365 will make every reasonable effort to ensure your account cannot be re-registered under a different username or email address during the exclusion period.
• Any active bonuses or bonus funds in your account at the time of self-exclusion are forfeited.

How to Request Self-Exclusion

You can request self-exclusion through any of the following channels:

• Account Settings: Log in, go to Account Settings > Responsible Gaming > Self-Exclusion, select your desired period, and confirm.
• Email: Send a self-exclusion request to support@tiger365 from your registered email address, stating your chosen exclusion period. Our team will process it within 24 hours.
• Live Chat: Contact our support team via live chat and request immediate self-exclusion. Agents are available 24/7 and can activate the exclusion during your chat session.

6 Additional Player Tools

Beyond deposit limits, time-outs, and self-exclusion, tiger365 provides a range of additional account management tools to help you maintain a healthy and enjoyable relationship with gambling.

Loss Limits

Set a cap on the maximum net loss you are willing to accept over a daily, weekly, or monthly period. Once your loss threshold is reached, you will be automatically locked out from placing further bets for the remainder of that period. Like deposit limits, reductions take effect immediately while increases are subject to a 7-day cooling-off period.

Session Time Reminders

Configure alerts that notify you when you have been logged in to tiger365 for a specified duration (for example, 30 minutes, 1 hour, or 2 hours). These reminders appear as on-screen notifications and serve as a prompt to take a break, review your session, or log out. They are informational only and do not automatically end your session.

Reality Checks

Enable periodic reality-check pop-ups during game sessions. At your chosen interval, a summary will appear showing your net win/loss for the current session, the total time you have been playing, and your current account balance. You can choose to continue or end the session after reviewing this information.

Bet History and Session Logs

Your full betting and session history is available at any time from the account dashboard. Records include individual bet amounts, game titles (whether slots, cricket betting, fishing games, or live casino tables), session start and end times, and all deposit and withdrawal transactions denominated in BDT (৳). Reviewing your history regularly is one of the simplest ways to stay aware of your gambling patterns.

7 Getting Help & Support

If you feel that gambling is negatively affecting your life — financially, emotionally, or in terms of your relationships — please do not wait to seek help. There is no shame in asking for support, and taking action early makes a significant difference. tiger365's support team is always your first point of contact, but we also encourage you to seek guidance from mental health and counselling professionals if needed.

Contact tiger365 Support

Our dedicated responsible gaming support agents are available 24 hours a day, 7 days a week, 365 days a year. You can reach us by:

• Email: Send your query or request to support@tiger365. Include your registered username and the tool or action you need. We respond within 24 hours, typically much sooner.
• Live Chat: Use the live chat function on the tiger365 website for immediate assistance. Agents can activate deposit limits, time-outs, and self-exclusion during the chat session itself.

Talking to Someone

If you are struggling with gambling-related distress and would like to speak with a trained counsellor or advisor, we encourage you to reach out to a mental health professional or counselling service in Bangladesh. Speaking openly about gambling problems — with a friend, a family member, or a professional — is a meaningful and courageous step toward recovery.

Tips for Safer Play

• Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
• Decide on a budget before you start playing and stick to it, regardless of whether you are winning or losing.
• Never chase losses. Accept that losing is a normal part of gambling and walk away when you reach your limit.
• Take regular breaks during play sessions. Step away, have a drink of water, and return only if you genuinely want to continue.
• Do not gamble when you are feeling stressed, upset, tired, or under the influence of alcohol or other substances.
• Balance gambling with other leisure activities — sports, time with family, hobbies, and social engagements.
• Keep gambling separate from your financial obligations — never use money earmarked for rent, bills, food, or family expenses.

8 Our Commitment to Safe Play

Responsible gaming is not an afterthought at tiger365 — it is a core part of how we operate. We recognise that as a platform offering real-money gambling products to players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, we carry a genuine responsibility to protect the welfare of our players.

Our approach to responsible gaming is built on four principles:

tiger365 also monitors account activity for behavioural patterns that may indicate problem gambling — such as rapid deposit-and-loss cycles, significantly increased bet sizes, or requests to increase deposit limits immediately after losing sessions. Where such patterns are detected, our team may proactively reach out to the player to offer responsible gaming support, even if no request has been made.